Comments on: Try To Get Regular Customers In Your Business http://www.hughlh.com/2007/try-to-cultivate-regulars-in-your-business/ Mon, 01 Jun 2009 09:43:50 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Hugh http://www.hughlh.com/2007/try-to-cultivate-regulars-in-your-business/comment-page-1/#comment-278 Hugh Fri, 27 Jul 2007 13:31:31 +0000 http://hughlh.com/biz/?p=60#comment-278 @ Jay- Thanks for stopping by! While I absolutely agree with you, I also understand that if I leave my part-time clerk to watch the store for an afternoon, she is NOT going to strive as hard as I do to provide that customer experience. No reflection on her, but no one cares about your customers as much as you do. That is why I like systems such as mailing lists, buyers clubs and purchase dependent coupons; Not to replace great customer service, but to provide a minimally acceptable baseline for when things do not work as well as they are supposed to. I intend to write more on systems in the near future. Thanks again! @ Jay-

Thanks for stopping by!

While I absolutely agree with you, I also understand that if I leave my part-time clerk to watch the store for an afternoon, she is NOT going to strive as hard as I do to provide that customer experience. No reflection on her, but no one cares about your customers as much as you do.

That is why I like systems such as mailing lists, buyers clubs and purchase dependent coupons; Not to replace great customer service, but to provide a minimally acceptable baseline for when things do not work as well as they are supposed to.

I intend to write more on systems in the near future. Thanks again!

]]> By: Jay Ehret http://www.hughlh.com/2007/try-to-cultivate-regulars-in-your-business/comment-page-1/#comment-277 Jay Ehret Fri, 27 Jul 2007 01:11:31 +0000 http://hughlh.com/biz/?p=60#comment-277 It's good business to use people's names when they come into your business. However, your suggestions seem like artificial efforts to encourage "regularism." I frequent a small wine bar in Waco and they have no program or technique to drive repeat business. Yet I know that every time I walk in that place, I will see several people I know. Their "secret" is that it's just a nice place to hang out and talk with other people who like to have a glass of wine. So I would add to your list, making sure you have an atomosphere that people want to return to multiple times. It’s good business to use people’s names when they come into your business. However, your suggestions seem like artificial efforts to encourage “regularism.”

I frequent a small wine bar in Waco and they have no program or technique to drive repeat business. Yet I know that every time I walk in that place, I will see several people I know.

Their “secret” is that it’s just a nice place to hang out and talk with other people who like to have a glass of wine.

So I would add to your list, making sure you have an atomosphere that people want to return to multiple times.

]]> By: LA Wedding Videos http://www.hughlh.com/2007/try-to-cultivate-regulars-in-your-business/comment-page-1/#comment-276 LA Wedding Videos Sat, 21 Jul 2007 07:51:28 +0000 http://hughlh.com/biz/?p=60#comment-276 Everytime a bride calls me, I always introduce myself and repeat back their name. It's all about caring about your customers. That will really bring good word of mouth. Everytime a bride calls me, I always introduce myself and repeat back their name. It’s all about caring about your customers. That will really bring good word of mouth.

]]> By: Kenny http://www.hughlh.com/2007/try-to-cultivate-regulars-in-your-business/comment-page-1/#comment-275 Kenny Tue, 12 Jun 2007 16:39:20 +0000 http://hughlh.com/biz/?p=60#comment-275 Totally agree with the first statement if we greet on their name in the beginning of conversation. eg. An email starting with Dear Sir/Customer ..... would probably end up in 'trash', whereby, greet on name sounds more familiar to me. In short, turn 'customer' into 'friend' will help a lot. Totally agree with the first statement if we greet on their name in the beginning of conversation. eg. An email starting with Dear Sir/Customer ….. would probably end up in ‘trash’, whereby, greet on name sounds more familiar to me. In short, turn ‘customer’ into ‘friend’ will help a lot.

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